Terms of use

About these terms

These terms cover your use of Elderhub. The site is run by:

Intelligence Limited, a limited company registered in New Zealand (NZBN 9429053571564). Registered address: 85 Pooles Road, Greerton, Tauranga 3112, New Zealand.

By using the site you agree to these terms. Our privacy policy explains how we handle personal information.

What the site is

Elderhub is a free directory of care homes, retirement villages, home help and respite care in New Zealand. It helps you find options and contact providers. We do not provide care, give medical, financial or legal advice, or recommend any provider. A listing does not mean we have inspected or endorse that provider.

Listings come from public registers and from the facilities themselves (see How listings work and Data sources). We work to keep them accurate, but details such as vacancies, fees and services can change: always check with the provider before you make a decision.

Using the site

• Give accurate details when you send an enquiry or a report, and only about yourself or someone you are helping.
• Do not use the site to send spam, or collect providers' contact details for marketing.
• Do not copy listings in bulk or by automated means beyond what search engines do. We limit automated access.
• Do not try to get around the site's security or access limits.

Facilities

A facility that claims its listing must be authorised to act for that facility, keep its details and vacancies accurate, and upload only photos it has the right to use, with consent from anyone who can be identified in them, including residents. Changes go live straight away; we email the facility a notice of each change with a way to undo it.

We may remove content that is inaccurate, unlawful or breaches these terms, and we record why. Details that come from a public register can only be corrected by that register.

Your listing is free until 31 May 2027.

From 1 June 2027 we plan to offer a paid listing at about NZ$130 a month. You pay only if you choose to sign up for it: we will never move you to a paid plan without your agreement.

Your rights under New Zealand law

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other New Zealand law that cannot be excluded. Otherwise, the site is provided as it is, and we are not responsible for decisions made using information from providers or public registers.

These terms are governed by New Zealand law, and New Zealand courts have jurisdiction.

Changes and contact

We may update these terms; the version on this page applies. Questions: [email protected].