How listings work

How results are ordered

The order of results is the same for every listing. Nobody can pay to appear higher.

1. When you search near a place, the nearest listings come first.
2. Then listings whose facility has confirmed a vacancy in the last 14 days (for the type of care you chose, if you chose one).
3. Then listings in alphabetical order of name.

No sponsored listings

There are no sponsored or paid placements on Elderhub. If we ever add any, they will be clearly labelled as sponsored and kept separate from the ordered results.

What "confirmed X days ago" means

Vacancies are set by the facility itself. "Confirmed 3 days ago" means the facility last checked its vacancies 3 days ago, either by changing them or by confirming they are still right. Facilities can ask us for a weekly reminder email to do this.

If a facility has not confirmed for more than 14 days, we hide the vacancy and show "Call to check" instead. A listing the facility has not claimed yet shows "Not yet confirmed by this facility" and no vacancies.

Where the information comes from

Listings start from official public registers:

• Certified rest home providers, published by Manatū Hauora – Ministry of Health

Certification details always come from the register. Descriptions, photos, features, fees, contact details and vacancies come from the facility once it has claimed its listing. Before that, we may show business contact details the facility publishes on its own website. Licences and attribution are on the Data sources page.

Claiming and correcting a listing

We email each facility a link to claim its listing, which works for 30 days. A facility can also ask for a fresh link from its listing; we only ever send it to the facility's address on record. Claiming is free and needs no password.

After claiming, a facility can change everything on its listing except the register's certification details. Each change goes live straight away, and the facility is emailed a notice with an undo link that works for 14 days.

If something on a listing is wrong, use "Report this listing" on its page. Mistakes in certification details are corrected by the register, and the listing updates at our next import.