Questions to ask
Take this on your visit, and tick as you go.
Care and staff
- How many staff are on during the day, and at night?
- Who helps with personal care, and how do they get to know each resident?
- How is a care plan made, and how often is it reviewed with the family?
- How are medicines managed, and who sees a doctor when it is needed?
- What happens if care needs change?
Daily life
- What does a usual day look like?
- Can residents choose when they get up, eat and go to bed?
- What activities and outings are there each week?
- Can we see a menu? Are special diets catered for?
Rooms and grounds
- Can we see the room that is available?
- Can residents bring their own furniture and belongings?
- Is there a garden or outdoor space residents can use on their own?
- How is the building kept safe and secure?
Family and visiting
- When can family and friends visit?
- How do you keep families up to date?
- Can pets visit?
Costs
- What is the daily rate for this room, and what does it include?
- What costs extra (such as hairdressing, outings or a premium room)?
- How much notice is needed to leave, and is anything refunded?
Things to notice
- Do residents look comfortable and busy with things they enjoy?
- Do staff speak kindly and know residents by name?
- Is it clean, light and fresh?