Delete your Family Hub account

Delete your account in the app

You can delete your Elderhub Family Hub account yourself, at any time, in the app. It takes about a minute.

1. Open Elderhub Family Hub and sign in.
2. Choose More, then Account.
3. Choose Delete my account, read what will happen, and choose Delete my account again to confirm.

A parent who was paired with a phone can delete their account in the same place: the phone is unpaired and the family keeps its circle.

What is deleted

• If you are a family member: your account and sign-in are deleted and you leave the circle. The others keep their reminders and log. Your phone number, your phones, your sign-in codes, the carer requests you made and the app-open days we counted for you are deleted.
• If you are the main family member: the whole circle is deleted too, for everyone: medicines, schedules, the log, alerts, appointments, messages, consent records, and the parent's pairing and account. This cannot be undone. To keep the circle, make someone else the main contact first.

Copies in our encrypted database backups are overwritten within 21 days. How long we keep things you have not deleted is in our privacy policy.

If you cannot use the app

If you no longer have the phone or the app, email [email protected] from the address you signed in with and ask us to delete your account. We will check it is you and tell you when it is done.